Thai Smiles Trip Co., Ltd. (“Thai Smiles Trip”, “we”, “us”, or “our”) operates the
Thai Smiles Trip Driver and Supplier mobile applications (the “App”). This Privacy Policy
explains how we collect, use, store, and share information when you use the App to receive
jobs, manage supplier work, communicate about bookings, and receive application updates.
This page is the public privacy notice for our Driver / Supplier apps distributed on
Google Play and the Apple App Store.
1. Who this policy covers
This policy applies to suppliers, drivers, and authorized users who install and use our
Driver / Supplier App to access assigned jobs and related features.
2. Information we collect
Depending on how you use the App, we may collect:
- Account information: name, phone number, email address, login credentials, supplier profile details, and authentication tokens.
- Job and booking information: assigned job details, pickup/drop locations, schedules, passenger counts, job status updates (for example pending, confirmed, arrived, departed, completed), and related remarks.
- Location information: device location when needed to support job assignment, navigation to pickup/drop points, and job progress (with your permission where required by the platform).
- Photos and media: images you capture or upload for job proof (such as pickup/drop photos), receipts, or identity/verification documents if requested for supplier onboarding.
- Device and app information: device model, operating system, app version, language, push notification tokens, crash/diagnostic logs, and basic usage data needed to keep the App secure and reliable.
- Update-related information: app version and device compatibility data used to deliver over-the-air (OTA) / in-app updates and ensure you receive supported releases.
- Communications: messages, support requests, and notifications related to jobs or account activity.
3. How we use information
We use the information above to:
- Create and manage supplier/driver accounts and authenticate access.
- Assign, display, update, and complete jobs and bookings.
- Enable job workflow features such as status changes, pickup/drop confirmation, and photo uploads.
- Send operational push notifications about new jobs, status changes, and important account alerts.
- Provide OTA / application updates, bug fixes, and security patches.
- Improve app performance, diagnose issues, prevent fraud/abuse, and maintain service security.
- Comply with legal obligations and enforce our terms.
4. Permissions the App may request
- Location: to support job navigation and location-based job features.
- Camera / Photos: to capture or upload pickup, drop, or verification images.
- Notifications: to alert you about jobs and updates.
- Network access: to sync jobs, upload media, and download updates.
You can control many permissions in your device settings. If you deny certain permissions,
some job-related features may not work fully.
5. How we share information
We may share information with:
- Internal operations teams who manage bookings, supplier jobs, and support.
- Service providers that help us host the App, send push notifications, store files, monitor crashes, or deliver updates, under appropriate confidentiality obligations.
- Business partners involved in fulfilling the specific job/booking (only as needed to perform the service).
- Authorities when required by law, legal process, or to protect rights, safety, and security.
We do not sell your personal information.
6. Data retention
We retain account, job, and related records for as long as needed to operate the service,
meet accounting/operational requirements, resolve disputes, and comply with law.
When data is no longer required, we delete or anonymize it where reasonably possible.
7. Security
We use reasonable administrative, technical, and organizational measures to protect
information. No method of transmission or storage is completely secure, so we cannot
guarantee absolute security.
8. Children’s privacy
The App is intended for authorized business users (suppliers/drivers), not for children.
We do not knowingly collect personal information from children.
9. International processing
Your information may be processed in Thailand and other countries where we or our service
providers operate. By using the App, you understand that your information may be transferred
to those locations in accordance with applicable law.
10. Your choices and rights
Subject to applicable law, you may request to:
- Access or update account information.
- Correct inaccurate data.
- Request deletion of certain personal data, where legally permitted.
- Withdraw optional permissions (such as location or notifications) via device settings.
Contact us using the details below to make a request.
11. Third-party services and stores
App distribution, billing (if any), and platform services may be handled by Google Play,
the Apple App Store, and related Google/Apple services. Their privacy practices are governed
by their own policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on
this page and revise the “Last updated” date. Continued use of the App after changes means
you accept the updated policy.
13. Contact us
If you have questions about this Privacy Policy or our data practices, contact: